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SAP Support

Reduce operating costs, improve company focus, gain access to world-class capabilities, and free internal resources for other initiatives.

Fast, professional, and reliable

Going live with a best-in-class software solution is an important achievement. Sustaining and growing business value is an endless journey that requires strategic decisions whereby balancing the cost of support and capital innovation initiatives can become a truth challenge for any small, medium, and large-sized organization.

 

Our Helpdesk Center provides fast, professional, and reliable support in line with your requirements. To complement your internal support structure, we offer second and/or third level support for either your Live environment or a designated on-going project.

We provide support on

  • SAP S/4 HANA

  • All modules in SAP ERP ECC

  • ABAP development

  • Fiori development

  • System Administration

  • System integration with third parties

  • Data conversion and migration

  • Authorization management and role delegation

  • Knowledge transfer to users and technical team

  • Own knowledge base available

How

Three levels of support offering a focused and structured approach to solving critical and time-sensitive issues so companies can redeploy internal IT employees to more strategic projects.

Level 1

  • Answer to how-to questions.

  • Troubleshoot system & application issues.

Level 2

  • Provides direct access to an experienced SAP team.

  • Handle system configuration changes.

  • Perform requirement assessments.

Level 3

  • Implement business processes, configure applications, enhance existing solutions, develop forms, reports, interfaces, data conversions, and performance analysis with focused service delivery reviews.

Who

We have full-time, experienced SAP troubleshooters that let organizations save time and money by maximizing service availability and ensuring critical technical problems are addressed. With access to SAP's comprehensive knowledge base and proprietary tools, we can resolve SAP system issues before they become costly and time-consuming problems.

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